Billing, cancellation and refunds

KODEx is sold by Kura Notes LLC. Payments are taken by Stripe; we never see or store your card number. This policy forms part of the terms of service.

Plans and prices

A free account may make 5 searches a day. The paid plans are below, in United States dollars, charged in advance. A yearly plan costs ten times the monthly price. The pricing page shows what each plan includes and is where you buy one.

Team seats are priced by volume: every seat is charged at the rate the total number of seats reaches. A team starts at 2 seats, and the team’s owner pays for every seat. A subscriber on a retired plan (Professional at $24.99, or Facility at $99.99 a month) keeps that price until they change plan or cancel.

A promotion code can be entered at checkout where we have issued one; its terms are shown there.

Automatic renewal

• Every paid plan renews automatically at the end of each month or year, and is charged to the payment method on file, until you cancel.
• Before you pay, the checkout shows the price, how often it renews and how to cancel, and asks you to agree. We keep a record of that agreement for at least three years, or until one year after the subscription ends if that is later.
• After you subscribe we email you an acknowledgment to keep, with the renewal terms, this cancellation policy and how to cancel. At least once a year we email a reminder of the subscription, how often and how much it is charged, and how to cancel.
• A subscription renews at the price you pay now unless we have told you of a change as described under “Price changes”.

Cancelling

• Cancel online at any time with the Cancel subscription button on your Account page, or from the billing portal linked there. You do not need to write to us or speak to anyone.
• Cancellation takes effect at the end of the period you have paid for. You keep access until then, and you are not charged again.
• A team’s subscription is the owner’s to cancel. When it ends, the seats it paid for end with it.
• Deleting your account cancels its subscription immediately, rather than at the end of the period, and the unused time is not refunded.

Changing plan or seats

• Before an upgrade, a change to a dearer plan or interval, or an increase in seats is charged, we show you the amount and ask you to confirm.
• Once you confirm, the change is prorated: you are charged at once for the difference for the rest of the current period, and the unused part of the old plan counts towards it. If the charge is refused, nothing changes.
• Removing seats or moving to a cheaper plan is prorated the other way: the unused difference becomes a credit that is applied to your next invoices. It is not paid out as a refund.
• A team cannot pay for fewer seats than it has people; remove someone first.

Refunds

• Fees already paid are not refunded when you cancel, and a partly used month or year is not refunded.
• Credits from removing seats or moving to a cheaper plan reduce later invoices; they are not refunded.
• If something on our side kept you from using what you paid for — an outage, or being charged in error — write to support@kuranotes.app and we will put it right, with a refund where that is the fair answer.
• If we stop offering KODEx, we refund the unused part of any period you have paid for.
• Nothing here limits a right to a refund that the law gives you.

Price changes

We email you no fewer than 7 and no more than 30 days before a change to the amount you are charged takes effect. The email says what the new amount is, the date it applies from, and how to cancel. The new price applies from your next renewal on or after that date, and you can cancel before then without paying it.

Tax

No sales tax is added to KODEx subscriptions today. Prices are shown before you buy. If tax becomes due on a purchase, it will be shown before you pay.

Failed payments

If a renewal payment fails, paid features stop until it is paid, and the account works as a free one in the meantime. Update your card in the billing portal and the payment can go through. If it is not paid, the subscription may end. Your notes, sheets and saved items are kept either way.

Receipts and invoices

Invoices are available in the billing portal, from your Account page. You can update your billing email, address and payment method there too.

Questions and disputes

Write to support@kuranotes.app about any charge. Please write to us before disputing a charge with your bank: most problems are quicker to fix directly.